Agentforce
Customer ServiceMarketingClosed Source
AI and automation platform for enhancing customer support and sales operations.
About
Agentforce is a forthcoming platform from Salesforce designed to integrate AI-driven autonomous agents into customer support and sales processes. It is part of Salesforce's broader Einstein 1 vision, which aims to leverage AI and automation to improve business operations. The platform includes features such as the Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent, which assist sales teams by autonomously handling leads, answering questions, and simulating buyer interactions to enhance negotiation skills. Additionally, the Einstein Service Agent is designed to provide intelligent customer support by seamlessly blending digital and human-assisted interactions for rapid case resolution.
Features
Autonomous AI agents for sales and customer support
Integration with Salesforce's Einstein 1 Platform
Low-code/no-code development environment
Real-time data harmonization and cross-platform automation
Blending digital and human support for efficient case resolution
Use Cases
Automating sales lead qualification and engagement
Enhancing customer support with AI-driven service agents
Simulating buyer interactions for sales training
Seamless integration with existing Salesforce applications
Details
Company
Salesforce
Website
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