AirkitAI
by Salesforce
AI-powered customer service platform for e-commerce
Agent Details
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About AirkitAI
Airkit.ai is a generative AI-powered customer service platform that provides fully customizable, autonomous AI agents built specifically for e-commerce. It offers code-free AI agents capable of resolving over 90% of customer questions instantly, 24/7/365. The platform integrates with popular e-commerce and helpdesk systems, allowing businesses to automate routine inquiries, provide real-time support, and enhance overall customer experience.
Key Features
- Code-free AI Agents
- Multi-channel Support
- E-commerce Integration
- Proactive Customer Support
- Real-time Intelligence Gathering
Use Cases
- Order Status Updates
- Return and Exchange Support
- Product Information
- Technical Support
- Customer Query Resolution
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