Decagon
Customer ServiceTechnologyClosed Source
AI customer support agents for the enterprise
About
Decagon is a leading innovator in AI-powered customer support agents for enterprises. Their platform automates customer interactions, resolves routine queries, and enhances support operations using advanced AI models. Decagon's technology integrates with existing tools and data sources, allowing businesses to scale customer service without increasing headcount while improving response times and quality.
Features
AI AGENT DEVELOPMENT
AUTOMATED CUSTOMER SUPPORT
SEAMLESS INTEGRATIONS
ANALYTICS AND INSIGHTS
MULTI-MODAL SUPPORT
CONTINUOUS LEARNING
CUSTOMIZABLE WORKFLOWS
TRANSPARENT DECISION-MAKING
SCALABLE DEPLOYMENT
Use Cases
ENTERPRISE CUSTOMER SERVICE AUTOMATION
TICKET RESOLUTION ACCELERATION
SUPPORT TEAM AUGMENTATION
CUSTOMER EXPERIENCE ENHANCEMENT
COST REDUCTION IN SUPPORT OPERATIONS
VOICE OF CUSTOMER ANALYSIS
24/7 CUSTOMER ASSISTANCE
Details
Company
Jesse Zhang and Ashwin Sreenivas
Website
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