Einstein Service Agent
by Salesforce
Autonomous AI agent resolving customer service issues with natural language understanding.
Agent Details
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About Einstein Service Agent
Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.
Key Features
- Autonomous issue resolution
- Natural language understanding
- Integration with Salesforce CRM data
- 24/7 multi-channel support
- Seamless handoff to human agents
Use Cases
- Automating routine customer inquiries
- Processing returns and refunds
- Providing product information
- Conducting customer satisfaction surveys
- Escalating complex issues to human agents
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