Einstein Service Agent
Customer ServiceE-commerceClosed Source
Autonomous AI agent resolving customer service issues with natural language understanding.
About
Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.
Features
Autonomous issue resolution
Natural language understanding
Integration with Salesforce CRM data
24/7 multi-channel support
Seamless handoff to human agents
Use Cases
Automating routine customer inquiries
Processing returns and refunds
Providing product information
Conducting customer satisfaction surveys
Escalating complex issues to human agents
Details
Company
Salesforce
Website
Subscribe To Our Monthly Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Advertiser Disclosure: At NeonRev.com, accurate and helpful content is provided under rigorous editorial standards. To keep our site free, compensation may be received from some links clicked by our users.
LinkedIn
TikTok
YouTube
Facebook