Siena AI
by Andrei Negrau and Lisa Popovici
Empathic AI customer service that's almost human
Agent Details
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About Siena AI
Siena AI is an innovative AI-powered customer support solution that combines the efficiency of automation with human-like empathy and understanding. It uses advanced AI technology, including a Cognitive Reasoning-Based Engine (CORE), to handle complex customer service tasks across multiple channels and languages. Siena AI aims to provide seamless, context-aware, and brand-consistent customer interactions, enhancing the overall customer experience for e-commerce and other businesses
Key Features
- AI Personas
- Multi-Task Handling
- Cognitive Reasoning-Based Engine
- Multilingual Support
- Real-Time Knowledge Base Integration
- Order Tracking And Shipping Edits
- Social Media Engagement
- Conversational SMS And WhatsApp
- AutoQA Capabilities
- One-Click Integration
Use Cases
- E-Commerce Customer Support
- FAQ And Product Knowledge Management
- Social Media Community Management
- Order Tracking And Modifications
- Multilingual Customer Service
- Complex Query Resolution
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