Twilio AI Assistants
by Twilio
Opinionated framework to build and host conversational AI Assistants for customer-facing use cases
Agent Details
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About Twilio AI Assistants
Built on the #1 CPaaS provider, the #1 CDP, and powerful LLM infrastructure, AI Assistants unlocks a new future of customer-aware autonomous agents that will delight customers and businesses alike. AI Assistants are trained on your company’s knowledge assets, and are capable of leveraging tools that you define to make API requests to interact with other systems and complete tasks. Every autonomous agent is equipped with customer memory capabilities powered by Segment so you can create personalized customer experiences at scale. Brands can engage with their customers across a variety of channels from day one, including chat, email, SMS, WhatsApp, voice and more. Assistants are also equipped with out-of-the-box Guardrails.
Key Features
- Customer Memory
- Tools
- Omnichannel
- Knowledge
- Guardrails and Monitoring
- Simulator
- Human Feedback
- Personalization
- AI Constellations
Use Cases
- Customer support with specialized knowledge
- Sales engagement and lead qualification
- Automated appointment scheduling with reminders
- Customer feedback collection and sentiment analysis
- Internal operations management and team coordination
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